Shipping policy

Shipping & Delivery Policy
Modern Gentlemen
Last updated: 12/08/2026

1. Scope
This policy applies to physical products purchased from Modern Gentlemen, including orders started in the Modern Gentlemen app (Shop → Add to cart / Buy now) and completed on our Shopify-hosted checkout at moderngentleman.nz.

The app may show our product catalogue and a local cart. Payment and shipping address capture happen on Shopify checkout — card details are not entered or stored in the Modern Gentlemen app.

This policy covers clothing, accessories, skincare, jawline tools, books, and other physical goods listed in our shop (as available).

2. Dispatch time (in-stock vs out-of-stock)
In-stock items: We aim to dispatch within 1–3 business days of order and payment confirmation.

Out-of-stock / restock items: We aim to dispatch within 1–5 business days. If we cannot obtain stock within that timeframe, we will contact you using the email on your order to discuss options (wait, swap, or cancel/refund as appropriate).

Dispatch times exclude weekends and New Zealand public holidays, and depend on order processing and carrier pickup.

3. Delivery estimates
Delivery times are estimates only and start after dispatch. They may vary with courier capacity, weather, public holidays, peak periods, and (for international orders) customs.

Typical windows after dispatch:

Destination    Estimate
New Zealand
2–18 business days
United States
2–18 business days
Other international
Shown at checkout where available; otherwise similar international courier + customs timing
Where Shopify checkout shows a more specific shipping rate or estimate for your address, that checkout information applies to your order.

4. Shipping costs
Shipping fees are calculated at Shopify checkout from your delivery address and the items in your order.

Free shipping applies only when shown at checkout or as part of a stated Modern Gentlemen promotion.

5. Address accuracy and delivery instructions
You are responsible for a complete, accurate shipping address at checkout.

We cannot change the shipping address after an order has been dispatched.
If you need a correction before dispatch, email returns@moderngentleman.nz with your order number as soon as possible — we will help if the order has not yet left us.
Delivery instructions (e.g. “leave at door”) are followed where safe and reasonable. We do not guarantee successful delivery if instructions are unclear, unsafe, or not supported by the courier.
6. Tracking
Where the carrier provides tracking, we will share it (usually by order confirmation / shipping notification email from our Shopify store). Tracking updates are controlled by the courier and may lag real-world status.

7. Delivery attempts and “delivered” status
Once the carrier marks the parcel as delivered to the address you provided (or to a safe drop-off / collection point under the courier’s process), the order is treated as delivered for shipping purposes.

If tracking shows delivered but you did not receive it, contact returns@moderngentleman.nz promptly with:

order number
delivery address
tracking number (if any)
any photos or notes
We may ask for further details so we can raise the issue with the courier.

8. Lost, stolen, or missing parcels (in transit)
Contact us as soon as possible with your order number, delivery address, tracking details, and (if relevant) photos.

We will investigate with the carrier. Outcomes depend on the facts of the case and may include replacement or another remedy consistent with our Refunds & Exchanges Policy and applicable New Zealand consumer law (including the Consumer Guarantees Act 1993 where it applies).

9. Damaged parcels on arrival
If the parcel or contents arrive damaged:

Photograph the outer packaging and the items
Keep packaging where possible
Email returns@moderngentleman.nz with your order number and photos
Damage and “not as described” claims are handled under our Refunds & Exchanges Policy.

Note for skincare / hygiene: opened skincare or hygiene products are generally not eligible for change-of-mind exchange; faulty or damaged-on-arrival claims are assessed separately under that policy.

10. Customs, duties, and taxes (US and international)
For deliveries outside New Zealand:

Customs may delay delivery and may charge duties, taxes, or broker fees payable by the recipient
We are not responsible for customs delays or those government/carrier charges
Such charges on the original shipment are generally non-refundable, except where we sent the wrong item or the goods are faulty and recovery is reasonably available (case by case)
11. Returns shipping (link to Refunds & Exchanges)
Returns and exchanges are governed by our Refunds & Exchanges Policy. In summary:

Change-of-mind / size-colour exchanges (within that policy’s rules): return shipping is at your expense, including international returns
Faulty, wrong, damaged, or not as described: contact us first; for valid guarantee claims, return shipping is typically covered as we confirm when you get in touch
Approved refunds (when owed) go to the original payment method, usually within 5–10 business days after we receive and approve the return
Do not send items back without contacting us first.

12. Contact
Shipping & delivery: returns@moderngentleman.nz
Store: moderngentleman.nz
Related policies: Refunds & Exchanges · Privacy Policy · Terms of Use